ISO/IEC 20000 is an international standard that is valid for all organizations, large or small, based on Information Technology services, regardless of the region or sector in which they are located. This standard specifies the requirements for planning, establishing, managing, monitoring, reviewing, maintaining and improving a service management system focused on information technology.

ISO/IEC 20000 is a standard based on ITIL (Information Technology Infrastructure Library) studies, which define and explain best practices and management processes. The need for this management system is increasing day by day as the business world becomes increasingly dependent on Information Technologies and Information Technology services become increasingly complex.

ISO/IEC 20000 makes a real contribution to the reputation of all companies. It provides proof of a reliable IT service management that reduces costs and is aimed at all customers. It not only demonstrates the quality and reliability of your IT service but also increases the motivation of your employees.

ISO/IEC 20000

It was published in 2 parts:

Part 1, ISO/IEC 20000-1: is the formal specification of the standard and specifies the requirements for organizations to achieve an acceptable level of quality in services offered to customers. The minimum requirements that must be met to achieve certification are also set out in this section.

Part 2, ISO/IEC 20000-2: the principles related to the application of the standard and includes the necessary instructions for the best implementation of the Service Management process within the scope of ISO/IEC 20000-1 .