ISO 9001 Certificate Seven Quality Principles

ISO 9001 is based on Seven defined Quality Principles.

Quality Management Principles (QMP) can be used as a foundation to guide an organization’s performance improvement. These are ideas that will help you align your organization with all of your stakeholders: customers, suppliers, and employees. Here is a summary of the 7 Quality Principles:

ISO 9001 Quality Principle 1: Customer Focus

As an organization, your success depends on customer satisfaction. Therefore, you need to understand current and future customer needs, meet customer requirements and strive to exceed their expectations. Managing customer satisfaction is very important.

• Do you carefully consider your customer's needs? (We'll go into more detail later)

• How do you know if your customers are happy? (More on that later)

ISO 9001 Quality Principle 2: Leadership

Your organization’s leaders are the top management team. They establish the organization’s unity of purpose and direction. They must create and maintain an internal environment where people can be fully engaged in achieving the organization’s goals. To create a great environment, you must build trust, equip and empower employees, recognize employees’ achievements and hard work, and set challenging goals to keep employees motivated.

Like the captain steering the ship, Top Management has the responsibility to embrace and operate these principles and your quality management system. Specifically, your organization's leadership should hold management review meetings to ensure your QMS (and your organization) are running smoothly.

ISO 9001 Quality Principle 3: People involvement

People at all levels are the essence of an organization, and their full involvement ensures that their talents are used for the benefit of the organization. The ISO 9001 Principle requires training to ensure that employees have the tools they need to do their jobs and contribute to the success of your organization.

For people to support your quality initiatives, they need to understand them. You also need to create an environment where employees feel confident and comfortable asking questions, learning, and sharing information. To benefit your employees, we recommend a working overview of ISO 9001 .

Quality Principle 4: Process approach

When activities and related resources are managed as a process, the desired result is achieved more efficiently.

A process is a set of activities that use resources (people, machines, etc.) to transform inputs into outputs. Every organization consists of a set of interacting processes.

Quality Principle 5: Improvement

Continuous improvement of the organization's overall performance should be a permanent goal of the organization. Top management should encourage employees to make improvements and measure consistency of improvement.

Auditing your QMS and improving your processes is a key requirement of ISO 9001 .

Quality Principle 6: Evidence-based decision making

Effective decisions are based on analysis of data and information.

When data shows that an area is not performing well, it is important to take corrective actions to improve performance.

Root Cause Analysis is a good way to identify the source of the problem to know what corrective actions need to be taken.

Quality Principle 7: Relationship management

The organization needs to identify and select suppliers (and other interested parties) who manage costs, optimize resources, and add value. When building relationships, you want to collaborate to ensure that both are focused on continuous improvement.

Summary of ISO 9001 Quality Principles;

Your organization is unique, so there is no single right answer to applying these principles above. However, implementing an ISO 9001 Quality Management System can help create a solid foundation for quality and customer satisfaction.

As KALİTETÜRK Consulting, our company provides all kinds of support required in the process of establishing ISO 9001 Quality Management System in your business, successfully passing the audits and gaining ISO 9001 Quality Certificate to your business with the knowledge, experience and know-how it has gained over the years. If you want to reach us, we are here.